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Join our team at Porsche Centre Mid-Sussex

Join our team

Our Centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiasm needed to drive our business forward.

Any vacancies will be listed below. However, if we are not currently hiring and you are interested in working with us, please send us your CV and a covering letter to our address, which you can find in the footer of each page or on the About Us page.

 

 

Service Booking Advisor 

We have a fantastic opportunity for the right candidate at our state-of-the-art Porsche Centre.
 
We are looking for an individual ideally with previous experience in working at a call centre and with the following attributes :

  • Self-motivated and can effectively manage own workload
  • Proactive and highly organized with great attention to detail
  • Friendly, enthusiastic and professional
  • Great listener, and customer handling skills
  • Driven, dedicated and task orientated
  • Excellent communication and relationship building skills including excellent telephone manner

Your main duties will include:

  • Proactively contact customers to book vehicle service and repairs 
  • Handle incoming/outbound service enquiries via telephone and email 
  • Liaise with customers after service to follow-up customer experience satisfaction 
  • Establish and qualify customer needs 
  • Handling customer objections 
  • Convert enquiries to bookings 
  • Understand the brand and associated products 
  • Enhancing existing customer data to Sytner standards 
  • Updating and capturing new customer data to Sytner standards
  • Meet productivity expectations of volume and results as outlined in monthly performance reviews 
  • Maintain and adhere to service levels
  • Maximise opportunities by up selling service related products 
  • Be a flexible team player and be available to suit business hours 
  • Maintain and adhere to call quality standards
  • Effective enquiry management
  • Pro-actively engage with database to recognise and create strong service leads
  • Working closely with Aftersales team


If you know you are the right calibre then please send your CV to michael.elliott@porschemidsussex.co.uk - Michael Elliott, Aftersales Manager.